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tallowww-skincare

TERMS & CONDITIONS

Effective Date: 25 June 2025
 
Welcome to TALLOWWW. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from TALLOWWW, you agree to these Terms and Conditions. Please read them carefully.
 
 
1. Who We Are
 
TALLOWWW is a South African family-run business specialising in premium grass-fed tallow skincare products. Every jar is crafted with care, using natural, responsibly sourced ingredients.
 
 
2. Use of Our Website and Services
 
By using our website or purchasing our products, you agree to:
 

  • Provide accurate personal and delivery information.

  • Use our products as directed and for external use only.

 
 
3. Skincare Disclaimer
 
 
3.1 General Disclaimer
 
We take your safety seriously and formulate our products with quality ingredients. However:
 

  • Our products are not intended to diagnose, treat, cure, or prevent any medical conditions.

  • TALLOWWW is not liable for any allergic reactions, sensitivities, or skin issues. Please read ingredient lists carefully and consult a healthcare professional if unsure.

 
 
3.2 Storage and Use
 
Once delivered, please store your products in a cool, dry place, away from direct sunlight.
 

  • TALLOWWW is not responsible for issues resulting from improper storage, handling, or misuse after delivery.

 
 
3.3 Supplier Ingredients
 
We work with reputable suppliers who share our values.
 

  • TALLOWWW is not liable for supplier-related issues, including defects or incorrect ingredient claims.

  • While we prioritise organic and sustainable ingredients, certifications are based on supplier claims.

 
 
4. Orders and Payments
 
 
4.1 Placing an Order
 
By placing an order, you confirm:
 

  • The information you provide is accurate.

  • You are authorised to use the chosen payment method.

 
We reserve the right to cancel or refuse orders due to stock availability, suspected fraud, or system errors.
 
 
4.2 Pricing and Payment
 

  • All prices are in South African Rand (ZAR) and include VAT where applicable.

  • Payment is processed securely via third-party payment providers.

  • TALLOWWW is not responsible for fees or delays from your payment provider.

 
 
5. Shipping and Delivery
 
 
5.1 Delivery Areas and Costs
 
We currently deliver within South Africa. Delivery fees are based on location and are calculated at checkout. A surcharge may apply for remote areas.
 
 
5.2 Delivery Timeframes
 
Estimated delivery times are shown at checkout. While we aim for accuracy, delays may occur.
 
 
5.3 Risk of Loss
 
Ownership and risk pass to you once your order is delivered to the address provided.
 
 
6. Returns and Refunds
 
 
6.1 Eligibility for Returns
 
Due to the nature of skincare products, we only accept returns or offer refunds for:
 

  • Items damaged during transit

  • Incorrect or defective products

 
 
6.2 Non-Returnable Items
 
Used, opened, or improperly stored products cannot be returned.
 
 
6.3 Return Process
 
To request a refund or replacement:
 

  • Contact us within 24 hours of receiving your order.

  • Include proof of purchase and photos of the issue.

  • Approved requests will be resolved with a refund or replacement.

 
 
7. Intellectual Property
 
All content on our website, including product names, branding, images, and text, is owned by TALLOWWW and protected under intellectual property law. You may not use or reproduce any content without written permission.
 
 
8. Limitation of Liability
 
 
8.1 General Liability
 
To the extent allowed by law:
 

  • TALLOWWW is not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the purchase value of the product in question.

 
 
8.2 No Warranties
 
All products are provided “as is” without warranties, except as required by South African law.
 
 
9. Force Majeure
 
We are not responsible for delays or disruptions caused by events beyond our control, including natural disasters, strikes, courier issues, or technical failures.
 
 
10. Governing Law
 
These Terms are governed by the laws of South Africa. Any disputes will be resolved in South African courts.
 
 
11. Updates to These Terms
 
TALLOWWW may update these Terms at any time. Revised terms will be published on this page with an updated effective date.
 
 
12. Contact Us
 
For any questions about these Terms and Conditions, please contact:  loveyourskin [at] tallowww.co.za

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