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tallowww-skincare

PRIVACY POLICY

Effective Date: 25 June 2025
 
This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our brand. By using our website, placing an order, or engaging with us online, you agree to the practices described below.
 
 
1. Who We Are
 
TALLOWWW is a South African family business creating small-batch, grass-fed tallow skincare. As the responsible party under the Protection of Personal Information Act (POPIA), we’re committed to protecting your data in accordance with South African law.
 
 
2. Information We Collect
 
 
2.1 Information You Provide
 
When you engage with us, you may share:
 

  • Contact Details: Name, email address, delivery address, phone number

  • Order & Payment Info: Processed securely via trusted third-party gateways

  • Preferences: Marketing sign-ups and communication choices

 
 
2.2 Information Collected Automatically
 
We use standard tools (like cookies) to collect:
 

  • Device Info: Browser type, IP address, operating system

  • Usage Data: Pages visited, time spent, clicks

  • Ad Engagement: Interaction with our digital ads across platforms

 
 
2.3 Third-Party Data
 
We may also receive personal information from:
 

  • Social media interactions (e.g., messages or comments)

  • Ad platforms (e.g., remarketing or audience targeting data)

 
 
3. How We Use Your Information
 
We use your data to:
 

  • Fulfil orders and customer service requests

  • Send order updates, product info, and promotional emails (if you’ve opted in)

  • Improve our website and product offerings via analytics

  • Serve personalised ads and marketing content

  • Meet legal and business obligations

 
 
4. Sharing Your Information
 
We only share your data when necessary:
 

  • With Service Providers: Payment processors, delivery couriers, and email platforms

  • With Ad Platforms: Google, Meta (Facebook/Instagram) for remarketing

  • For Legal Purposes: When required by law or to protect our rights

  • In Business Transfers: If TALLOWWW is sold or merged, your info may be transferred

 
We never sell or rent your personal data.
 
 
5. Cookies and Tracking
 
Cookies help us:
 

  • Ensure the website functions properly

  • Understand browsing behaviour

  • Show you relevant ads

 
You can manage cookie settings in your browser. Note that turning them off may affect functionality.
 
 
6. Your Rights Under POPIA
 
You may:
 

  • Request Access to your personal information

  • Correct inaccuracies in your data

  • Delete your data (unless legally required to retain it)

  • Withdraw Consent from marketing emails (just click “unsubscribe” or contact us)

 
 
7. Keeping Your Data Safe
 
We use appropriate technical and organisational safeguards to protect your information. However, no system is perfect—please contact us if you suspect misuse or a data breach.
 
 
8. International Transfers
 
If we use third-party services outside South Africa (like global email or ad platforms), we ensure they follow POPIA and applicable international privacy laws.
 
 
9. Data Retention
 
We only keep your data as long as needed to:
 

  • Provide our services

  • Meet legal, financial, or compliance obligations

 
When no longer required, your data is securely deleted or anonymised.
 
 
10. Links to Other Sites
 
Our website may link to external pages (like payment gateways or social media). We’re not responsible for the privacy policies of those sites—please review them separately.
 
 
11. Updates to This Policy
 
We may update this Privacy Policy occasionally. Any changes will be posted on our website along with the updated effective date.
 
 
12. Contact Us
 
If you have any questions about this policy or your personal information, please contact: loveyourskin@tallowww.co.za

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